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letterspace policies
letterspace
2246 W. North Avenue
1st Floor
Chicago, IL 60647
We can be reached Monday through Friday from 9:00 a.m. to 5:30 p.m. CST at our studio 773.276.5770. Or feel free to email us at info@letterspacepaper.com.
Shipping
Unfortunately, at this time, we only ship to the U.S.A. Please check back for new shipping locales.
We ship from our studio in Chicago, Illinois and we use FedEx as our shipper. We can not ship to P.O. boxes.
You will receive a FedEx tracking number via email once your order has shipped. You will also receive update emails from FedEx.
| order sub-total | | Ground/Home Delivery | | 2-Day (4:30 p.m.) | | Standard Overnight (3:00 p.m.) |
| $0.01 - $50.00 | | $7.50 | | $20.00 | | $30.00 |
| $50.01 - $200.00 | | $11.00 | | $25.00 | | $35.00 |
| $200.01 - $500.00 | | $16.00 | | $35.00 | | $45.00 |
| $500.01 + | | $21.00 | | $50.00 | | $65.00 |
Ground/Home Delivery times are based on FedEx distance regions from Chicago, Illinois. All ground/home delivery packages are 1-4 business days within the continental U.S.A.
Please add an additional $10.00 to Standard Overnight shipping for Priority Overnight (10:30 a.m.) or Saturday Delivery.
Billing
We only accept Visa and Mastercard as payment methods.
We are required to collect sales tax (9.0%) from Illinois state residents, as our studio is in the state of Illinois. We do not charge sales tax on shipping, only on the amount of the merchandise.
Returns
We want you to be pleased with your letterspace products, however, if you are not we will accept refunds on non-personalized items within 30 days of delivery date.
Please contact us at 773.276.5770 or email us at service@letterspacepaper.com. We will issue a Return Authorization. The product must be in its original condition with all of its original packaging. The customer is responsible for shipping and insurance on the return package.
All personalized items are made specifically for you thus they are Final Sale.
Refunds will be issued on the original credit card within 7 days of receipt.
Privacy Policy
Please click here to view our privacy policy.
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